Privacy Policy

At Sakura Bloom Cosmetics, we are committed to protecting the privacy and security of the personal information of our customers and visitors. This Privacy Policy describes how our company, Sakura Bloom Cosmetics, collects, uses, and shares your personal information when you visit or make a purchase from our online platform, register for our workshops, or request custom cosmetic blends.

Information We Collect

We collect various types of information in connection with the services we provide, including:

• Information You Provide to Us Directly

  We collect information you provide directly when you interact with our service. This includes:

  • Account Information: When you create an account on our site, we collect your name, email address, and password.
  • Order Information: When you make a purchase of our handmade soaps, lotions, or other natural beauty products, we collect your name, billing address, shipping address, payment information (such as credit card details, which are processed by secure third-party payment processors), email address, and phone number.
  • Workshop Registration Information: If you register for our cosmetic workshops and classes, we collect your name, email address, phone number, and any other details necessary for your participation, such as allergy information relevant to ingredient use or specific needs for the class.
  • Custom Blend Requests: When you request custom cosmetic blends, we may collect information about your preferences, skin type, and specific needs to create the tailored product.
  • Communications: When you communicate with us via inquiry forms, customer support, or other means, we collect the content of your communications and any contact information you provide.

• Information We Collect Automatically

  When you access or use our online platform, we may automatically collect certain information about your device and usage patterns. This information may include:

  • Log Data: Your IP address, browser type, internet service provider, referring/exit pages, operating system, date/time stamps, and clickstream data.
  • Device Information: Information about the device you use to access our services, including hardware model, operating system and version, unique device identifiers, and mobile network information.
  • Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track activity on our service and hold certain information. For more details, please see the "Cookies and Tracking Technologies" section below.

How We Use Your Information

We use the information we collect for various purposes, including:

• To Provide and Maintain Our Services: To process your orders for artisanal skincare products, manage your workshop registrations, deliver products, and provide customer support.
• To Personalize Your Experience: To tailor product recommendations, custom cosmetic blends, and offers to your preferences and needs.
• To Improve Our Services: To understand how you use our online platform and services, troubleshoot, and develop new features, products, and services.
• To Communicate With You: To send you order confirmations, shipping updates, workshop details, respond to your inquiries, and provide information about our natural beauty formulations and promotions (if you have opted in to receive them).
• For Security and Fraud Prevention: To protect our online platform and customers from fraud, unauthorized access, and other illegal activities.
• For Legal Compliance: To comply with applicable laws, regulations, and legal processes.

Sharing Your Information

We do not sell your personal information. We may share your information with third parties only in the following circumstances:

• Service Providers: We engage third-party companies and individuals to perform services on our behalf, such as payment processing, order fulfillment, shipping, website hosting, data analysis, and marketing assistance. These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.
• With Your Consent: We may share your information with third parties when we have your explicit consent to do so.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Your Data Protection Rights (GDPR & Other Laws)

Depending on your location, you may have the following rights regarding your personal information:

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• The right to withdraw consent: If we are relying on your consent to process your personal data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of any processing carried out before you withdraw your consent.

To exercise any of these rights, please contact us using the details provided at the end of this Privacy Policy.

Cookies and Tracking Technologies

Our online platform uses "cookies" to help personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.

We use cookies to remember your preferences, store items in your shopping cart, and analyze site traffic and trends. You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, if you choose to decline cookies, you may not be able to fully experience the interactive features of our services or websites you visit.

Third-Party Links

Our online platform may contain links to websites operated by third parties. Please note that this Privacy Policy applies only to our services. We are not responsible for the privacy practices of third-party websites. We encourage you to read the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that a child under 16 has provided us with personal information, we will take steps to delete such information from our records.

International Data Transfers

As Sakura Bloom Cosmetics operates from Japan, your personal data may be processed and stored in Japan and potentially other countries where our service providers are located. When we transfer personal data outside of your jurisdiction (e.g., outside the European Economic Area if you are located there), we ensure that appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Sakura Bloom Cosmetics
5F Karasuma Shijo Bldg.
123 Karasuma-dori
Shimogyo-ku
Kyoto, Kyoto Prefecture 600-8412
Japan